Westminster Business Forum

Conferences that are scheduled to take place before September will be conducted online.
The format will mirror physical conferences organised by the Forum with speakers presenting via webcam, accompanied by slides if they wish.
The conferences will be chaired and there will be opportunities for delegate questions and comments.
We will be contacting all participants in advance of each conference with full information and guidance on how to take part.
There will be some exceptions where conferences will be postponed, for instance those that would largely involve key stakeholders in the NHS or emergency services.
All participants affected by this will be informed as soon as possible.
If you’d like to speak to us over the phone about any booking-related queries, please call one of the following numbers: +44 (0)7951044809 / +044 (0)7503591880 / +44 (0)7538736244

Next steps for consumer protection in the UK - use of data, dispute resolution and the changing roles of regulators

December 2019

This conference focuses on the future of consumer protection - as well as wide-ranging proposed changes to the scope and powers of key regulators.

It takes place with government considering responses to its consultation on the Modernising Consumer Markets green paper, and its ongoing work in the areas of:

  • improving the service and deals consumers receive from utilities providers;
  • strengthening protection of personal data and the benefits it can bring when transacting online;
  • moving forward with the development of alternative dispute resolution (ADR); and
  • better coordinating the work done by agencies to protect consumers.

Speakers and chair

There will be keynote contributions from:

  • Jason Freeman, Director, Consumer Law, Competition and Markets Authority;
  • Wendy Martin, Director, National Trading Standards;
  • Charles Nancarrow, Director, Trade and Regulation, NAO; and
  • Matthew Vickers, Chief Executive Officer and Chief Ombudsman, Ombudsman Services.

Further confirmed speakers: Lisa Ball, BT Group; Sue Davies, Which?; Philip James, Sheridans; Leon Livermore, Chartered Trading Standards Institute; Jane Rumble, Ofcom; David Stallibrass, Fingleton; Ian Thompson, Economic Insight and Matthew Upton, Citizens Advice.

Chairing is Rt Hon the Lord McNally.

The agenda

  • Modernising consumer markets: the future scope of consumer protection in the UK;
  • The role of regulators in digital markets - scope of powers, speed and agility, and addressing emerging issues;
  • Key developments in consumer protection policy - collaboration, cross-border enforcement and the future direction for government policy;
  • Effective dispute resolution in the digital age - data and consumer markets, the regulatory framework, and how essential services need to innovate; and 
  • Issues for data and technology in consumer markets - portability, loyalty penalties and supporting vulnerable consumers. 

The policy context

As well as the policy on modernising consumer markets, the seminar comes at a time of further significant policy developments - including:

It also takes place with proposals set out by political parties in the general election campaign relating to issues being discussed in this conference, including legislation to enhance regulatory powers aimed at ending bad practice, the nationalisation of utilities companies, and plans in relation to the UK’s future alignment to EU laws and standards.

Engagement with policy officials at this conference

This Westminster Business Forum conference has attracted strong interest from policymakers. It will be an opportunity for stakeholders to engage with officials who have reserved places representing: BEIS; Centre for Data Ethics and Innovation; CMA; DCMS; Department for Education; Defra; DIT; Food Standards Agency; HMRC; HM Treasury; MHCLG; Ofcom; Office for Product Safety & Standards; Office of Rail and Road; Ofgem and Ofwat.

Price: £95 PLUS VAT

Shortly after every Westminster Business Forum seminar, a briefing document is produced. This is distributed to all delegates on the day as well as to our policymaker contacts in government, and to stakeholders more widely.

A seminar publication provides a timely record of proceedings, and acts as a guide to the latest thinking on current policy issues for those unable to be at the event.

This publication includes


Contributions from keynotes and panellists, including accompanying slides*
*Subject to approval

Delegate Pack

Information from the day, including delegate list, biographies and agenda


Transcript of questions and comments posed to speakers from attending delegates


Supplementary articles from speakers
and delegates