Westminster Business Forum

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Consumer rights and dispute resolution - assessing the impact of the Consumer Rights Bill and the ADR Directive

February 2015

Price: £150 PLUS VAT

This timely seminar assessed the future framework for consumer rights and dispute resolution in the UK, and key challenges ahead for consumer protection and enforcement mechanisms.
The discussion was timed to consider next steps for the Consumer Rights Bill - which would bring about wide-ranging changes to consumer law across markets for goods, services and digital content. The agenda also brought out latest thinking on alternative dispute resolution (ADR) for consumer issues, particularly as policymakers prepare to transpose the EU's Directive on Alternative Dispute Resolution.

Delegates had the opportunity to consider current proposals to modernise, simplify and consolidate consumer rights legislation. Sessions also looked at the future provision of consumer ADR across different sectors, prospects for compulsory ADR and next steps for online dispute resolution. Attendees included policymakers with key stakeholders - including business groups, consumer bodies, trade associations, ADR providers, Ombudsmen, economists and lawyers.

This on-demand pack includes

  • A full video recording of the conference as it took place, with all presentations, Q&A sessions, and remarks from chairs
  • An automated transcript of the conference
  • Copies of the slides used to accompany speaker presentations (subject to permission
  • Access to on-the-day materials, including speaker biographies, attendee lists and the agenda