Westminster Business Forum

Consumer rights and dispute resolution - assessing the impact of the Consumer Rights Bill and the ADR Directive

February 2015

This timely seminar assessed the future framework for consumer rights and dispute resolution in the UK, and key challenges ahead for consumer protection and enforcement mechanisms.
The discussion was timed to consider next steps for the Consumer Rights Bill - which would bring about wide-ranging changes to consumer law across markets for goods, services and digital content. The agenda also brought out latest thinking on alternative dispute resolution (ADR) for consumer issues, particularly as policymakers prepare to transpose the EU's Directive on Alternative Dispute Resolution.

Delegates had the opportunity to consider current proposals to modernise, simplify and consolidate consumer rights legislation. Sessions also looked at the future provision of consumer ADR across different sectors, prospects for compulsory ADR and next steps for online dispute resolution. Attendees included policymakers with key stakeholders - including business groups, consumer bodies, trade associations, ADR providers, Ombudsmen, economists and lawyers.

Price: £95 PLUS VAT

Shortly after every Westminster Business Forum seminar, a briefing document is produced. This is distributed to all delegates on the day as well as to our policymaker contacts in government, and to stakeholders more widely.

A seminar publication provides a timely record of proceedings, and acts as a guide to the latest thinking on current policy issues for those unable to be at the event.

This publication includes


Contributions from keynotes and panellists, including accompanying slides*
*Subject to approval

Delegate Pack

Information from the day, including delegate list, biographies and agenda


Transcript of questions and comments posed to speakers from attending delegates


Supplementary articles from speakers
and delegates