September 2016
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Delegates at this seminar assessed the future framework for consumer rights and dispute resolution in the UK, including the UK’s future involvement with European consumer regulation following the EU referendum outcome.
It brought together policymakers and stakeholders to consider policy priorities for consumer protection and enforcement mechanisms following the passage of the Consumer Rights Act which introduced new legal frameworks for selling goods, services and digital content. The seminar also brought out latest thinking on the UK’s relationship with EU consumer law in light of the Brexit vote, including the future of current proposals from the European Commission to harmonise rules on the online sale of goods to promote cross-border e-commerce. Further sessions focused on the development of alternative dispute resolution (ADR) for consumers, looking in particular at the future of requirements for businesses that were established under the recent EU Directive on ADR, as well as the UK’s future involvement with the Commission’s newly created online dispute resolution platform.
Delegates, alongside Parliamentarians and officials in government and regulation included business groups, trading standards, consumer bodies, trade associations, local authorities, ADR providers, Ombudsmen, economists and lawyers.
