Westminster Health Forum

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The future for urgent and emergency care in England - service transformation, efficient patient care, and learning from the response to COVID-19

March 2021


Price: £95 PLUS VAT
Format: DOWNLOADABLE PDF


When it happened…


Tuesday, 14 September 2021


What delegates came to discuss…


This conference will look at service transformation, standards, and performance, as well as the role of community services and preventable admissions.


The discussion will reflect on key developments, including:


  • NHS England’s Clinically led review of urgent and emergency care standards: Measuring performance in a transformed system - with:
    • responses to the NHS consultation
    • ten updated measures aiming to improve patient experience and create more effective emergency departments, with targets in four categories:
      • pre-hospital - ambulance response times and avoidable trips
      • emergency departments - handover times, assessment times, and waiting times for those not admitted
      • hospital - time spent in the department for those who are admitted
      • system-wide - patients spending over 12 hours in A&E and critical time standards
  • the Health and Care Bill - which aims to support the integration of care between all actors within the health system in local areas
  • recovery from the pandemic - with transforming urgent and emergency care identified in the Queen’s Speech as a key aim in the Government’s plans for NHS recovery
  • investment in emergency care through the pandemic - including £450m for A&E improvements and £24m for NHS 111 to enable the service to establish itself as the access point for urgent care

We are pleased to be able to include keynote contributions from core stakeholders, including:


  • Learning from emergency care during the pandemic - assessing the clinical and organisational response, workforce support, and priorities for the future - from Dr Katherine Henderson, President, Royal College of Emergency Medicine
  • The role of NHS 111 in supporting urgent care - the public response and what has been learned - from Michela Littlewood, NHS 111 Head of Nursing & Quality Assurance, Integrated Urgent Care, Yorkshire Ambulance Service
  • Next steps for improving the urgent and emergency care pathway - from Dr Graham Jackson, Senior Clinical Adviser, NHS Confederation; Chair, NHS Clinical Commissioners; Member, NHS Assembly

Who attended…


Officials from the Care Quality Commission; the Department of Health and Social Care; and the National Audit Office.


Representatives from Boswell Mitchell & Johnston; Healthwatch England; Merseyside Fire & Rescue Service; NHS Resolution; NHS South, Central and West; Primary Care 24; Res Consortium; Royal College of Emergency Medicine; South, Central and West Commissioning Support Unit; University of Nottingham; University of Southampton; and ZOLL Medical.


Press: Chemist and Druggist; Pulse; and The Doctor Magazine.



This pack includes

  • Dropbox video recording of the conference
  • PDF transcript of the discussion, including all speaker remarks and Q&A
  • PDFs of speakers' slide material (subject to permission)
  • PDFs of the delegate pack, including speaker biographies and attendee list
  • PDFs of delegate articles