Westminster Business Forum

The future for the UK’s outbound tourism industry - consumer protection and supporting the sector’s future growth

Morning, Thursday, 13th December 2018

Central London


This seminar will discuss priorities for the UK’s outbound tourism industry as the sector prepares for Brexit, looking in particular at regulation, consumer priorities and opportunities for growth.

It is timed to examine the outcomes of the CMA’s consumer law investigation into hotel booking sites - which is considering fees paid by consumers and hotels, the use of pressure selling and search result rankings - and its wider implications for the industry.

Delegates will also consider key priorities for the sector’s future growth, and how the industry can best respond to Brexit - including future challenges for the European market, and options for expanding tourist flows to non-EU destinations, both current and new.

Further sessions look ahead to the possible post-Brexit regulatory framework and its implications for landing rights, the workforce, and consumer protection.

Overall we expect speakers and delegates to be a senior and informed group numbering around 120 including Members of both Houses of Parliament and government officials involved in this area of public policy, together with representatives from airlines, airports, ferry and cruise operators, ports, tour operators and travel agencies, travel insurance providers, global hotel chains, embassies and tourism agencies, industry groups and trade unions, consumer rights groups as well as lawyers, academics, consultancies and market researchers with an interest in these important issues.


Guest of Honour

Cecilia Parker Aranha

Project Director, Competition and Markets Authority

Guest of Honour

Cecilia Parker Aranha

Project Director, Competition and Markets Authority

Keynote Speaker

Mark Tanzer

Chief Executive, ABTA


Luke Pollard MP

Member, House of Commons Transport Select Committee


James Walker

Chief Executive Officer and Founder, Resolver

Joanna Kolatsis

Partner and Head of Aviation & Travel, Hill Dickinson