Morning, Thursday, 25th April 2019
THIS EVENT IS CPD CERTIFIED
This conference will discuss the future of retail banking in the UK, looking at the changing landscape and what it means for competition, consumer protection, innovation and regulation.
The seminar comes as the FCA considers feedback to its recently announced proposals for unarranged overdraft charges, which includes measures to prevent banks charging daily fees and higher fees to consumers using unarranged overdrafts, and standardising the advertising of overdraft prices.
The conference also follows final publication of the FCA’s review of the retail banking sector and will focus on the Review’s key themes of how economic, social and technological changes are affecting the sector and its business models, as well as the implications for regulation.
Delegates will discuss how the sector can take advantage of the commercial opportunities presented by the latest consumer trends, new technologies and new market entrants - including from outside traditional banking sectors - and their impact on future market share.
Sessions will consider the ongoing development of Open Banking and what else is needed by the sector to support its adoption, as well as improving customer engagement and addressing data concerns.
They will consider the impact on consumers - particularly those who are vulnerable or in rural locations - of changing business strategies, as banks scale back their high street presence and with a general fall in the use of cash. We expect discussion on the implications of these changes for access to retail banking, payment services and the availability of ATMs for un- and under-banked consumers.
Further sessions look more widely at consumer protection and how the industry can reduce its reliance on a small number of profitable consumers, in the context of free-if-in-credit accounts and lower interest rate levels and also comes as the FCA considers feedback to its discussion paper on the potential introduction of a duty of care for firms.