Westminster Business Forum

We are continuing to organise full-scale virtual conferences which retain all the features of physical seminars, including full programmes, presentations with slides, panel discussions and live delegate questions and comments sessions, person-to-person and group networking, and a permanent record provided to all delegates afterwards. New events are coming on to our conference programme all the time, so there are plenty of opportunities to join us if you haven’t already, from wherever you are.
For booking-related queries or information on speaking please email us at info@forumsupport.co.uk, or contact us using one of the following numbers: +44 (0)7538736244 / +44 (0)7503591880 / +44 (0)7951044809.

If you’re already booked on, joining instructions can be accessed from five working days before your conference via the booking dashboard. Need help? Contact us at delegate.relations@forumsupport.co.uk

Next steps for consumer credit: regulation, responsible lending and the future makeup of the retail lending market

Morning, Friday, 8th October 2021

***Full-scale policy conference taking place online***

This conference will discuss the impact of recent reforms on both consumers and lenders, and policy priorities going forward to help those struggling with persistent debt, as well as ensuring the availability of options for affordable borrowing.

It will be an opportunity for stakeholders and policymakers to consider key issues following the publication of the Woolard Review, which was set up to look at the unsecured credit market and the effect of changes to regulation, as well as the publication of FCA guidance for the fair treatment of vulnerable consumers.

We are pleased to be able to include a contribution from Christopher Woolard, Partner, EMEIA Financial Services Consulting and Chair, EY Global Regulatory Network, Ernst and Young and Author, The Woolard Review; as well as a senior speaker confirmed from the FCA.

The impact of the COVID-19 pandemic on household finances - so far and into the future - will also be discussed, as well as any mitigations required to address the resulting consumer credit challenges.


Our forums are known for attracting strong interest from policymakers and stakeholders. Places have been reserved by officials from the Department for International Trade and HM Treasury. Also due to attend are representatives from Capital One UK; Fea Card; Frontier Economics; Gowling WLG; Headland; Link Financial Outsourcing; MMU; Taylor Wessing; and Wescot Credit Services.

A press pass has been reserved by a representative from Money Marketing.

Overall, we expect speakers and other participants to be a senior and informed group including Members of both Houses of Parliament, senior government officials in this area of public policy, together with other stakeholders including lawyers, charities, financial advisors, local government and representatives from banks, credit ratings agencies and the retail lending industry together with reporters from the national and specialist media.

This is a full-scale conference taking place online***

  • full, four-hour programme including comfort breaks - you’ll also get a full recording and transcript to refer back to
  • information-rich discussion involving key policymakers and stakeholders
  • conference materials provided in advance, including speaker biographies
  • speakers presenting via webcam, accompanied by slides if they wish, using the Cisco WebEx professional online conference platform (easy for delegates - we’ll provide full details)
  • opportunities for live delegate questions and comments with all speakers
  • a recording of the addresses, all slides cleared by speakers, and further materials, is made available to all delegates afterwards as a permanent record of the proceedings
  • delegates are able to add their own written comments and articles following the conference, to be distributed to all attendees and more widely
  • networking too - there will be opportunities for delegates to e-meet and interact - we’ll tell you how!

Full information and guidance on how to take part will be sent to delegates before the conference


Yvonne Fovargue MP

Chair, All-Party Parliamentary Group on Debt and Personal Finance


Dr Sarah Brown

Taught Postgraduate Tutor and Associate Professor, School of Law, University of Leeds

Sophie Lessar

Partner, DLA Piper

Alex Marsh

Head, Klarna UK

Jonathan Westley

Chief Data Officer, Experian

Christopher Woolard

Partner, EMEIA Financial Services Consulting and Chair, EY Global Regulatory Network, Ernst and Young and Author, The Woolard Review

Senior speaker confirmed from FCA

Peter Tutton

Head of Policy, StepChange

Marlene Shiels

Chief Executive, Capital Credit Union