Westminster Business Forum

Next steps for consumer protection in the UK - dispute processes, enforcement and the consumer markets green paper

Morning, Thursday, 15th November 2018

Central London

THIS EVENT IS CPD CERTIFIED



This seminar will discuss next steps for consumer protection following the publication of the Government’s modernising consumer markets: green paper - looking in particular at the options for the framework for consumer protection and the latest thinking to improve the enforcement process for consumer rights.


Delegates will consider how the framework can best protect consumers while also minimising disputes, as well as reducing the cost and time of the disputes process - including the steps that might be taken to develop the quality and efficiency of alternative dispute resolution (ADR) and potential reforms to the ombudsman services.


Further sessions will also consider the current proposals to improve the enforcement of consumer rights. This includes options to strengthen the accountability of businesses and coordination between enforcement agencies at local and national level to respond to changes in consumer markets, such as the growth of e-commerce.     



Guest of Honour

Tim Jarvis

Director, Consumer and Competition Policy, Department for Business, Energy and Industrial Strategy

Guest of Honour

Tim Jarvis

Director, Consumer and Competition Policy, Department for Business, Energy and Industrial Strategy

Keynote Speakers

Jason Freeman

Director, Consumer Law, Competition and Markets Authority

Senior speaker confirmed from Citizens Advice

Siobhan Kenny

Chief Executive, Radiocentre

Chairs

John Howell MP

Chair, All-Party Parliamentary Group on Alternative Dispute Resolution

Lord Harris of Haringey

Chair, National Trading Standards Board and Vice Chair, All-Party Parliamentary Group on Financial Crime and Scamming

Speakers

Senior speaker confirmed from Financial Ombudsman Service

Senior speaker confirmed from Which?

Steve Ruddy

Head of Service, Buckinghamshire and Surrey Trading Standards, Surrey County Council