Morning, Thursday, 15th November 2018
THIS EVENT IS CPD CERTIFIED
This seminar will discuss next steps for consumer protection following the publication of the Government’s modernising consumer markets: green paper - looking in particular at the options for the framework for consumer protection and the latest thinking to improve the enforcement process for consumer rights.
Delegates will consider how the framework can best protect consumers while also minimising disputes, as well as reducing the cost and time of the disputes process - including the steps that might be taken to develop the quality and efficiency of alternative dispute resolution (ADR) and potential reforms to the ombudsman services.
Further sessions will also consider the current proposals to improve the enforcement of consumer rights. This includes options to strengthen the accountability of businesses and coordination between enforcement agencies at local and national level to respond to changes in consumer markets, such as the growth of e-commerce.