Westminster Legal Policy Forum

The next steps for private rented housing policy - tenancy reform, landlord regulation and the future of the market

Morning, Tuesday, 12th November 2019

Central London


The seminar is timed as the Government moves forward with plans to end no-fault evictions as part of the wider drive to improve consumer experience in the rental market following the passing of the Tenant Fees Act and the Homes (Fitness for Human Habitation) Act

The conference will be an opportunity for stakeholders to interact with policy makers on the initial impact of these policies and options for future reform.

Delegates will also consider the implementation of the Housing Complaints Resolution Service.

Unfair evictions and consumer protection

As the Prime Minister announces plans to enact legislation to end no-fault evictions, with a consultation to be published shortly on creating open-ended tenancies by default, delegates will consider how the proposed changes will affect the market and assess further plans to maintain an ability for landlords to evict tenants where legally acceptable.

We also expect discussion on the Government consultation on tenancy deposit reforms, and delegates will discuss how policy can look to speed up the return of deposits at the end of the tenancy, and how the market can develop more innovative approaches to deposits and improve the consumer experience.

The Housing Complaints Resolution Service and the Judiciary

The conference will examine the new Housing Complaints Resolution Service that looks to establish a single point of access for complaints over housing. Delegates will discuss how the centralised service and portal will work, and the power it will have in the sector, looking at landlord responsibility, compensation mechanisms and access to justice for tenants.

There will also be consideration of responses to the Government’s consultation on the Housing Court. Attendees will look at policy options to reduce the number of unnecessary cases going to court, the current working of the First Tier Tribunal, and the possible implications of the establishment of the Housing Court. 

Homes (Fitness For Human Habitation) and tenants’ rights

Further sessions will look at the ongoing implementation of the Act, including the implications of changes for tenants to the length of tenancies, enabling tenants to act when properties are unfit for habitation and bringing homes under local authority enforcement rules.

There will also be discussion on the guidance for both tenants and landlords, how best to improve consumer information more widely, and simplifying navigation of the sector.

The seminar will also look more broadly at the cost of renting and there will be discussion on the Housing, Communities and Local Government Committee inquiry into the long-term delivery of social and affordable rented housing, following concerns over demand in the sector.

Keynote Speaker

Gavin O’Leary

Redress and Regulation Team Leader, Private Rented Sector Division, Ministry of Housing, Communities and Local Government

Keynote Speaker

Gavin O’Leary

Redress and Regulation Team Leader, Private Rented Sector Division, Ministry of Housing, Communities and Local Government


Karen Buck MP

Vice Chair, All-Party Parliamentary Group for the Private Rented Sector and Sponsor, Homes (Fitness for Human Habitation) Act 2017-19 (subject to Parliamentary business)


David Smith

Policy Director, Residential Landlords Association

Jacky Peacock

Chief Executive Officer, Advice4Renters

Judge Siobhan McGrath

President, First Tier Tribunal (Property Chamber), Courts and Tribunals Judiciary

Joe Lane

Principal Policy Manager, Citizens Advice

Theresa Wallace

Head, Lettings Customer Relations, Savills and Co-Founder and Chair, The Lettings Industry Council

Paul Shamplina

Founder, Landlord Action

Councillor Jayne McCoy

Deputy Leader and Chair, Housing, Economy and Business Committee, Sutton Council