Westminster Legal Policy Forum

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Consumer-friendly legal services and LegalTech - improving the clarity of advice, opportunities for innovation and efficiency, and driving forward sector skills and use of technology

Morning, Wednesday, 30th March 2022


This conference will look at consumer-friendly legal services and LegalTech - including policy priorities for improving the clarity of advice, identifying opportunities for innovation and efficiency, and driving forward sector skills and the use of technology.


Delegates will also have the opportunity to assess the state of play with digitalisation in the legal sector in the wake of the pandemic and in the context of increased remote work and interactions, looking at the impact of digitalisation on consumer experiences when accessing legal services, as well as priorities in this area going forward.


Discussion is also expected on the way forward for aligning skills development in the legal profession with technological advancements and ensuring the availability of enough technical talent in the sector.


We are pleased to be able to include a keynote contribution from Chris Nichols, Director of Regulation and Policy, Legal Services Board.

Sessions in the agenda include:

  • Reshaping consumer services in line with technology and next steps for accessibility
  • Digitalisation in the legal sector moving forward from the pandemic:
    • implementation and adoption levels following increased remote working
    • next steps for investment and collaboration across the sector
  • Meeting user needs and safeguarding vulnerable consumers:
    • addressing the digital divide
    • safeguarding continued access to justice in a digitalising sector
    • unlocking the power of data whilst protecting privacy
  • Aligning skills development in the legal profession with evolving technological demands - supporting law firms to take on innovative technologies and facilitating professional development
  • Next steps for regulation and standards in LegalTech


Keynote Speakers

Chris Nichols

Director of Regulation and Policy, Legal Services Board

Tracy Vegro

Executive Director, Strategy and Innovation, Solicitors Regulation Authority

Speakers

Senior speaker confirmed from Legal Services Consumer Panel

Jenifer Swallow

LawtechUK Director, Tech Nation

Julia Salasky

Chief Executive Officer, Legl

Rob Hosier

Executive Board Member, UK Legal Technology Association

Dr Ann Thanaraj

Assistant Academic Registrar Digital Transformation, Teesside University

Sophie Newbould

Founder and Managing Director, Newboulds Solicitors

Rob Houghton

Founder and Chief Executive Officer, reallymoving and The Law Superstore

Rupika Madhura

Head of Policy and Research, Strategy and Policy Division, Bar Standards Board

Matthew Maxwell Scott

Executive Director, The Association of Consumer Support Organisations (ACSO)