Morning, Wednesday, 17th June 2020
THIS EVENT IS CPD CERTIFIED
***Full-scale policy conference taking place online***
This conference is bringing together key stakeholders and policymakers to examine key issues for the retail mobile and broadband market.
It takes place with Ofcom’s work programme for 2020/21 including plans to protect consumers, enhance services and adapt regulation - and with the planned Consumer Protection White Paper expected to be published later this year.
Key areas for discussion:
- Policy and regulatory priorities for the retail mobile and broadband sector;
- The retail telecoms market of the future: what does a competitive and innovative sector - that delivers for consumers and remains attractive to investors - look like, and how to get there;
- Designing infrastructure and service delivery to meet customer need, and to react to changing behaviour and business requirements;
- Removing barriers to switching, better informing consumers, encouraging price transparency and reducing loyalty penalties - including case study from the retail energy sector; and
- Supporting consumers and businesses in the response to COVID-19 - including what is being done to protect vulnerable customers and what more is needed to help people stay connected at a time when it matters most.
Why this is relevant now - the context:
- Growing focus on policy and regulation in the area of consumer protection and empowerment;
- Plans to develop 5G and fibre infrastructure further outlined in Ofcom’s annual report;
- The Wholesale Telecoms Market Review prioritising the provision of choice, value and quality - and encouraging network competition - in meeting growing demand for future broadband services;
- The Smart Data Review - which focuses on how data portability can be used to improve consumer experiences;
- Prospects for setting up a new independent consumer advocacy body;
- Ofcom’s response to stakeholder comments on its fairness framework for UK telecoms providers which sets out the regulator’s approach to assessing whether consumers are getting a good deal;
- Changes to the European regulatory framework - which underpins the regulation of the UK’s telecoms sector, aimed at securing a high level of consumer protection; and
- A package of measures that have been agreed between the DCMS and major fixed and mobile providers which seek to support consumers working for the NHS and using its services.
- Consumer protection, regulation and telecoms services
- Pricing, switching and broadband and mobile consumers
- Case study: strategies for protecting the interests of consumers in the retail energy market
- A market that serves consumers: design and delivery of new infrastructure and services, increasing choice and reducing switching barriers, and responsive support for customers - including in light of the COVID-19 crisis
- Supporting a vibrant and retail sector into the future - innovation in service delivery, driving competition, attracting investment and preparing for the Copper Switch Off
- Consumer protection in mobile and broadband - key steps for policy
Policy officials attending:
Our forums are known for attracting strong interest from policymakers and stakeholders.
This one looks no different. Places have been reserved by officials from DCMS; HMRC; the National Audit Office; the Department for International Trade and The Scottish Government.
This is a full-scale conference taking place online***
- full, four-hour programme including comfort breaks - you’ll also get a full recording to refer back to
- information-rich discussion involving key policymakers and stakeholders
- conference materials provided in advance, including speaker biographies
- speakers presenting via webcam, accompanied by slides if they wish, using the Cisco WebEx professional online conference platform (easy for delegates - we’ll provide full details)
- opportunities for live delegate questions and comments with all speakers
- a recording of the addresses, all slides cleared by speakers, and further materials, is made available to all delegates afterwards as a permanent record of the proceedings
- delegates are able to add their own written comments and articles following the conference, to be distributed to all attendees and more widely
- networking too - there will be opportunities for delegates to e-meet and interact - we’ll tell you how!
Full information and guidance on how to take part will be sent to delegates before the conference