Westminster Legal Policy Forum

Innovation in the legal services market - regulation, competition and technology

Morning, Wednesday, 24th January 2018

Central London


This seminar will consider the priorities for the legal profession and wider stakeholders in responding to upcoming regulatory and technological shifts in the sector.

As the SRA takes forward a series of reforms designed to modernise their regulatory approach and widen consumer access to legal advice - by removing restrictions on the types of firms in which solicitors can practice and introducing new authorisation and practice requirements - discussion will focus on how a new framework can be developed that addresses concerns over unmet legal need and avoids confusion for providers and consumers.

Attendees will also have an opportunity to engage on the future shape of the ‘Innovation Space’ following proposals to review the existing waiver system for firms innovating in the delivery of legal services. Discussion will consider how the proposed expansion of waivers to “special bodies” - including charities and not-for-profits - should be managed to ensure all providers are treated equally and that adequate consumer protection is in place.

Further sessions will explore the impact of disruptive technology on the legal services market, looking in particular at the growing role of automated processes and machine learning. Delegates will consider the implications of increased automation on the legal workforce, as well as the challenges for providers in adapting to these pressures, developing revised strategies for recruitment and management and ensuring competitiveness.

This conference will bring together Members of both Houses of Parliament, senior government officials and regulators involved in this area, together with law firms, chambers, legal businesses and wider professional services, investors, consultants, training providers, consumer bodies, academics and members of the national and trade press.

Guest of Honour

Crispin Passmore

Executive Director, Policy, Solicitors Regulation Authority

Guest of Honour

Crispin Passmore

Executive Director, Policy, Solicitors Regulation Authority

Keynote Speakers

Professor Stephen Mayson

Faculty of Laws, University College London

Christina Blacklaws

Vice President, The Law Society

Caroline Wallace

Strategy Director, Legal Services Board


Rt Hon the Lord Falconer of Thoroton

Lord Gold


Julia Yun Hulme

Co-Founder and Managing Director, Omnia Strategy

Richard Brent

Editor, Briefing

Rachel Khiara

Partner, RSM Legal

Suki Binjal

President, Lawyers in Local Government

Rita Leat

Managing Director, Professional Paralegal Register

Peter Wallqvist

Chief Strategy Officer, RAVN Systems

Lola Bello

Panel Manager, Legal Services Consumer Panel

Juan Crosby

Partner, PwC Legal

Sarah Goulbourne

Co-Founder, gunnercooke

Simon Harper

Co-Founder and Managing Director, LOD