Westminster Energy, Environment & Transport Forum

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Implementing the smart meter roll-out: customer needs, industry priorities and future developments

December 2016


Price: £95 PLUS VAT
Format: DOWNLOADABLE PDF


This seminar evaluated the next steps for the smart meter roll-out in the UK.


Sessions assessed implementation of Government plans to make homes more intelligent and energy-efficient, including what is needed to ensure the network can handle the roll-out and next steps for home energy controls more widely. There was also discussion on customer engagement, opportunities for billing and tariff-switching, adapting to changing consumer behaviours, legal issues around the use of data, and on potential early problems with adoption and system design.


The conference took place following the publication of the Science and Technology Committee’s smart meters inquiry report - which found that Government is not being clear on the benefits of the new meters and recommended improved engagement with customers. 



This pack includes

  • Dropbox video recording of the conference
  • PDF transcript of the discussion, including all speaker remarks and Q&A
  • PDFs of speakers' slide material (subject to permission)
  • PDFs of the delegate pack, including speaker biographies and attendee list
  • PDFs of delegate articles