Westminster Higher Education Forum

Students as consumers - contracts, complaints and dispute resolution

Morning, Tuesday, 12th June 2018

Central London

THIS EVENT IS CPD CERTIFIED



This timely seminar will consider the next steps for student rights at universities, following the Government announcement that the new Office for Students will consult on a system-wide introduction of contracts between students and higher education institutions. This includes looking at what students can expect from their providers in terms of resource commitments, contact time, assessments, support and other aspects of their educational experience.


Delegates will discuss the potential form that student contracts might take, as well as the forms of redress which should be available to students and the safeguards necessary to ensure that universities are able to maintain standards and make reasonable adjustments to course delivery.


Further sessions will assess the latest thinking in dealing with student complaints, following the expected publication of the OIA’s Annual Report, including key trends and best practice case studies.



Guest of Honour

Felicity Mitchell

Interim Independent Adjudicator, Office of the Independent Adjudicator for Higher Education

Guest of Honour

Felicity Mitchell

Interim Independent Adjudicator, Office of the Independent Adjudicator for Higher Education

Speakers

Jo Farrington

Associate, JG Poole

Hannah Sketchley

Policy Officer, NUS

Gareth Evans

Complaints, Appeals and Assessment Manager, University of the Arts London